Shipping policy
Processing Time All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Times
- Canada (Expedited shipping with tracking): Estimated transit time of 5–12 business days after dispatch, depending on destination. This is in addition to processing time.
- International: 10–25 business days
Expedited shipping within Canada is CAD $20 per order, with free shipping on orders of CAD $110 or more after discounts and before tax. Standard shipping to the United States is CAD $20 per order. For customers checking out in USD, the shipping charge is converted to USD at checkout. Available US express shipping options and prices are shown at checkout. Standard international shipping outside Canada and the United States is CAD $25 per order, converted to the checkout currency where applicable.
Flat Rate Shipping Our standard flat rate does not increase with the number of items in your order. Free-shipping offers or promotions may apply when their conditions are met.
Order Tracking Once your order has shipped, you will receive a shipping confirmation email. Tracking is provided when included with the selected shipping service; some international services do not include tracking. Where tracking is provided, please allow 24–48 hours for tracking information to update.
Customs & Duties (International Orders) International customers are responsible for any customs fees, duties, or taxes imposed by their country.
United States orders: Estimated duties and import taxes, when applicable, are shown as separate line items and collected at checkout in addition to the shipping charge. We use duty-paid (DDP) Canada Post shipping for US orders.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at info@orthonatural.ca within 7 days of the expected delivery date.